Publish date: April 1, 2020
Valued Member-Owners,

At SPARK, we are committed to help alleviate any concerns or questions that you might have about our new ways of doing business as we adapt to our current environment. A lot has happened in the last couple of weeks, and you may be feeling overwhelmed with the amount of  COVID-19 information you are receiving.  However, we kindly ask that you continue reading through important information regarding your banking services to ensure you continue to have uninterrupted access to your SPARK accounts, and to help us provide you the support that you need during this time.

ATM Access

Effective immediately, the SPARK ATM located at our Calgary branch will have limited capabilities, restricted to:

- Account inquiries; and
- Cash withdrawals.

Deposits are not currently being accepted at this ATM, but you continue to have full, surcharge-free ATM access to your SPARK account when you use any ATM within Canada’s largest ding-free® network. Download the ding-free® locator app to find an ATM near you. Alternatively, cheques can be deposited using the SPARK Mobile Banking App

Bank from Home

Banking 24/7 through SPARK’s Online Banking portal or using the SPARKCU Mobile Banking app are the best options for your common banking transactions, such as:

- Balance inquiries
- Remote cheque deposits using your mobile device (SPARKCU Mobile Banking App)
- Fund transfers between SPARK accounts
- Interac e-transfers
- Stop payments, and more.

Sign up for Online Banking now, or download the SPARKCU Mobile Banking app.

Banking Solutions to Support Your Cash Flow Needs

Member Relief

Two weeks ago, we launched our Banking Support and Member Relief Program to ease the financial impact of COVID-19 for our members. We continue to be actively engaged in supporting your needs during this time and ask for your continued patience as we fulfill requests in the order they are received. Current response times are between 48-72 hours.

Request Relief

Overdraft Protection

Did you know that you may get additional Overdraft Protection on your SPARK chequing account for no monthly fee? SPARK’s Overdraft Protection guards you from non-sufficient fund fees and helps you manage cash flow irregularities.

Apply for Overdraft Protection

Line of Credit Access

If you need access to your SPARK Line of Credit, you can request LOC cheques for self-serve advances on your credit line.  We’ll mail you 24 free cheques linked to your SPARK LOC cheques.

Request LOC Cheques

Stability and Security

Our team continues to work to support you with the financial solutions to help you navigate this unchartered territory. We would like to remind you that SPARK members are protected by our industry-leading 100% Deposit Guarantee*, which covers all of your funds in chequing, savings, and registered and non-registered term deposits. Learn more here.

We wish you continued health and safety, and thank you for the adjustments you have made in your day-to-day lives for the good of our community.

*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation, excluding common shares, investment shares, and mutual funds. Click here to learn more about our deposit protection.