16 March 2020

Important information regarding banking services during the COVID-19 pandemic

Publish date: 16 March 2020

Dear Member-Owners,

Like you, we've been keeping a close eye on the evolving COVID-19 situation in the province and around the world. In line with Alberta Health's aggressive measures to help slow the spread of COVID-19 in Alberta, and the City of Calgary's recent declaration of a Local State of Emergency, SPARK will be closing its branches effective March 19, 2020 until further notice.

While this is an unprecedented situation, this decision was made in the interest of public health to protect the well-being of our employees, members, and the communities that we serve.

As of March 19, we will continue to be available by phone and online to serve your needs during our regular hours of operation (8:00 am to 3:00 pm). While you may experience slower than usual response times due to a high volume of member inquiries, rest assured we remain committed to supporting you during this period of uncertainty.

To minimize interruptions to your banking access, we ask the following of you:

Check your online and mobile banking access

We'd like to remind you that you can do most of your banking online with your smartphone or mobile device of choice.

Services such as free, unlimited e-transfers*, bill payments, and remote cheque deposits are available to you at any time of the day, and without visiting a branch. Download the SPARKCU Mobile Banking App on the App Store or Google Play. To ensure continued access to online banking, we ask that you sign in to your SPARK account online or via the app at least once a month.If you don't have access to online banking, get set up today.

Use SPARK's ATM network

SPARK is part of Canada's largest network of ding-free ATMs, which means you can withdraw and deposit cash, and make account inquiries using your SPARK MemberCard without any surcharges. Find out where you can conduct ding-free transactions by looking for credit union ATMs with the Acculink symbol, or by downloading the ding-free locator app here.

ATM functionality may be limited during this time. To ensure timely access to deposits, it is advised that you use the remote deposit functionality on your mobile device.

If you don't have a SPARK MemberCard, request one today.

Stay connected for latest updates

SPARK is committed to keeping our lines of communication open to keep you informed of any new developments related to our operations Please take the following steps to ensure that we can reach you with any latest updates:

  •     Subscribe to our e-newsletter
  •     Follow us on Facebook and Instagram
  •     Check this page regularly

We're here to serve. From today until Wednesday, March 18, SPARK will remain open to serve you at the following locations:

  •     Downtown Calgary Branch - 117-400 4 Ave SW  (8:00 am to 3:00 pm)
  •     Downtown Fort Saskatchewan Branch - 9923 103 Street (8:00 am to 3:30 pm)

During this time, we will continue to employ stringent sanitation and hygiene practices to prevent the further spread of COVID-19. We implore our members and visitors to do the same. This includes frequent hand-washing and hand-sanitation, increased sanitation of high-touch areas, and vigilant social distancing - that is, keeping a distance of at least one body length from others. If you are ill or have recently been in contact with someone who is ill, please stay at home.

Thank you for your ongoing patience and support during these challenging times. We look forward to welcoming you back at our branches as soon as we can.

Contact us:
Calgary: (403) 718-7770
Fort Saskatchewan: (780) 665-5539
Alberta Toll-Free: (877) 582-6222