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Our Privacy Commitment


SPARK The Energy Credit Union Limited (STECU) is committed to making sure that your personal information is protected.1 You may find this commitment by STECU in our Privacy Code, which is available on our website at .


This Out of Canada Service Providers Statement (the “Statement”) sets out why we provide your personal information to out of Canada third party service providers, and the countries where the service providers are located.


What is Personal Information?


Personal information is any information that identifies you as an individual (“Personal Information”). Examples of your Personal Information include your name, address, date of birth, gender, social insurance number, passport number, birth certificate, driver’s license number, credit history, and your account information.


Personal Information excludes an individual’s business contact information such as name, position or title, business telephone number, business address, business e-mail address, business fax number and other business information used to contact an individual concerning the individual’s business.


Collecting and Transferring your Personal Information to Service Providers outside Canada


As part of our standard business operations, we ensure access to your Personal Information is restricted internally to SPARK The Energy Credit Union. Our business requires that we sometimes contract with service providers outside Canada to carry out certain functions on our behalf such as electronic signatures. In such situations, we enter into contracts with our service provider and they cannot disclose your Personal Information except where authorized to do so by law or by SPARK The Energy Credit Union.   Currently, we have entered into a contract with a service provider outside Canada to provide the following service to SPARK The Energy Credit Union:






United States

A service provider stores STECU member information for the purpose of obtaining electronic signatures on documents



1 For the purposes of this Out of Country Service Providers Statement, “you” and “your” refer to an individual obtaining products and/or services from SPARK The Energy Credit Union, and “us”, “we”, and “our” refer to SPARK The Energy Credit Union.


We ensure that the above service provider meets our privacy standards before we enter into a contract with them. We also require them to secure and maintain confidentiality over your Personal Information. We only provide the personal information that is required to perform the service requested by us.


We have in place different security measures such as organizational, contractual, and technological measures to protect your Personal Information from loss, unauthorized access, or disclosure.


Spark the Energy Credit Union Limited is committed to making sure that your Personal Information is kept confidential and has prepared this Statement to serve you better.  Should you require more information about the collection or transfer of your Personal Information to service providers outside Canada, you may write SPARK The Energy Credit Union Privacy Officer at:


Privacy Officer

Spark the Energy Credit Union Limited

117, 400 4 Avenue SW

Calgary, Alberta T2P 0J4

Ph: (403) 718-7770